Customer FAQs:
Is the job form complicated and long?
No. We ask you only for information that will allow our network to give you an accurate quote. From start to finish, a job can be created and submitted to our network within 2 minutes!
How long before I get my quotes?
You could, in theory, get a quote via email within minutes of submitting your job to the network. Realistically, once a provider gets a notification, calculates the cost and checks their availability, usually around 30 minutes.
If you are submitting your job outside of normal office hours this could take longer. Our providers still get notified and are able to respond at any time, 24/7.
Do I have to pay you?
No. Our service to you is free. The providers pay us a small fee for the business.
What are your contractual obligations to me?
In short, none. We are a broker. Even when you accept a quote from one of our providers, you are not contractually bound to any service until you make that agreement with them, outside of this platform.
What if my provider doesn’t show up?
In our experience, this is very unlikely to happen. All contractual arrangements are between you and the provider and as such you would need to take this up with them.
We would ask that you do let us know so that we can take action with the provider as we take pride in the fact that we only use an approved network of quality providers.
Also, in such an event, you can log in to your account, select the booking, click re-book and fill in the few required fields and re-submit the job to the network.
What if i change my mind or my appointment is cancelled?
You can withdraw your job from the system at any time, providing you have not already accepted a quote.
You can NOT edit a job once submitted, so you need to delete the job so that providers are not bidding against it. Once deleted you would need to re-create the job with the new dates when available.
Provider FAQs:
How long will a pending quote be active?
Pending quotes will be active up until the date of transfer unless withdrawn by the provider.
What is the process if my quote is successful?
Once your quote is accepted by the Customer, PTSN will provide share contact details for both parties with on another for you to communicate directly with the Customer.
What is the procedure if the Customer cancels the transport?
Once the booking has been confirmed by PTSN, then the Customer will adhere to your terms and conditions and cancellations charges (if applicable).
What areas can I work?
Providers can work UK wide and you are presented with the option to select your operating regions during the onboarding process.
What insurance documents would I need to provide?
You are required to maintain and upload the following documents:
- Professional indemnity
- Public Liability
- Vehicle Insurance
- Employees Liability
Although we do not insist providers to maintain any minimum level of cover, we do advise that Providers should at least maintain £5m.
Do my staff need to be DBS checked?
Yes all staff will need to maintain enhanced DBS certificates in line with your Company’s safeguarding Policies and procedures.
Is there a cost associated with joining PTS Network?
There is no charge for joining or being a member of the PTS Network. Providers are charged on a per-lead basis for quoting on jobs and commission of final job value once a customer accepts your quote.